Subset of LGA Services used within the Digitising Social Care Project

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https://standards.esd.org.uk/?uri=group%2Fservices

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Information on the accessibility of spaces and buildings available to the public such as shops, theatres, leisure centres, parks, transport facilties  etc. in the local area

 In the UK this information is often provided in conjunction with DisabledGo.

Accessibility of local facilities

The local authority is expected to provide information via its web site in a way which is accessible to all citizens and to advise citizens of the steps it has taken to meet the required government standards on accessibility

Accessibility of Web sites

Employers have a duty to report certain dangerous occurrences and accidents at work to the Local Authority who will investigate any incidents. The outcome of these enquiries usually involves the giving of advice to the employer. If a blatant breach of requirements is identified as the main reason for an accident happening, then formal action will be taken.

Accident reporting

The certificate shows that a property is considered to provide a safe and healthy environment for the occupants and that the property satisfies overcrowding standards. Anyone requiring a visa application to enter and to reside in the UK with relatives, on a permanent or semi-permanent basis, will need the certificate.

Accommodation certificates

Provision of leisure activities for older people within the community. This may include cultural, sporting and other organised social activities.

Activities for older people

All persons that carry out acupuncture are required to be registered with the local authority. Officers will visit the premises to ensure they comply with the requirements of all relevant legislation.

Acupuncturist registration

Following a social care assessment the council will work with any adult who has social care needs to create a care plan which will detail how any eligible needs are to be met.  The plan may also suggest ways of meeting needs for which the individual is not eligible to receive help from the council.

Adult care plan

Provision of advice and support for adult carers who care for the elderly, children with special needs and adults with physical or learning disabilities. Carers may be entitled to receive additional help and support for their own needs from the local authority.

Adult carers advice and support

Anyone wishing to run an adult day care service is required to be registered

Adult day care registration

Provision of adult learning opportunities which can increase skills to support learners into work, enable attendees to gain qualifications, help attendees to meet new friends or simply find new hobbies or interests.  Courses may be available full time, part time or online.

Adult education and learning

Provision of information about hospices in the area for terminally ill people and their carers.

Adult hospice care

The Adult Placement Scheme helps approved Adult Placement Carers (ordinary people from the local community) to share their home and time with someone in need. It is similar to fostering but for adults.

Adult placement

Anyone who wishes to offer help under an adult placement scheme needs to be registered.

Adult placement registration

Residential or nursing home for elderly people and people with disabilities who are unable to manage at home.

Adult residential care

Advocacy on behalf of carers may include raising awareness of carers issues and helping to keep them on the agenda of all relevant agencies, setting out key values and principles for services to carers in the form of a local Carers Charter and improving the quality and increasing the availability of information to carers.

Advocacy for carers

Providing access to someone who can advocate on behalf of a social services client to ensure that they receive equal rights by writing letters, making phone calls, liaising with relevant agencies etc. on the clients behalf.

Advocacy for social care clients

The use of helicopters to transfer critically injured or ill patients who require the fastest, most direct route of transport to hospital.

Air ambulance

Rescue of victims of accidents and emergencies from locations not easily accessible by other means or in situations where transfer to hospital by conventional ambulance could risk the safety of a victim.  Air rescue can also provide direct transport to specialist units.

Air rescue

This service provides counselling advice and support for people affected by alcohol abuse/dependency.

Alcohol advice and support

Independent agencies who provide care for adults and children within the local area.  Care agencies may provide any from the range of care services such as residential care, care at home, sheltered housing and day care.  The council may use these agencies to provide care services.

Alternative care providers

Therapies and treatments provided by private clinics and therapists outside the NHS

Alternative therapies and treatments

Police and partner agencies deal with reported incidents of noise and rowdy behaviour in public places resulting from solvent abuse

Anti-social behaviour  - solvent abuse

Police and partner agencies deal with reported incidents of begging and vagrancy in the local area

Anti-social behaviour - begging and vagrancy

Police and partner agencies deal with hoax calls made to emergency services.

Anti-social behaviour - hoax or false calls to emergency services

Provision of temporary accommodation, meals and other advice and support for asylum seekers waiting for an application for refugee status to be assessed by the government and for refugees.

Asylum seekers and refugee support

Development and publication of a strategy which sets out the vision, aims, objectives and plans of both health and social care for adults aged 18+ years who have or are seeking a diagnosis of autism.

Autism strategy

Provision of support and advice to relatives about the arrangements that need to be made after a bereavement, such as registering the death and obtaining a death certificate.

Bereavement support

The home assessment scheme is designed to carry out an assessment to determine individuals who may need help overcome any difficulties with daily living tasks.

Care - home assessment

Planning and publication of how the local authority plans to implement the Care Act 2014 when it comes into force in April 2015

Care Act 2014 implementation

A national initiative concerned with raising the profile of training and careers in social care. Enthusiastic and committed social care professionals are recruited to represent the social care sector as Care Ambassadors. These professionals are then tasked with enthusing and engaging young people from year nine onwards to take relevant courses to begin careers in this area, thus sustaining and increasing the social care workforce

Care ambassadors

Care in your own home is offered to people who require assistance with personal care such as washing or dressing, or other practical daily tasks such as help with domestic chores like cooking and cleaning, or in some instances, help in managing finances.

Care at home

Needs assessment is a programme carried out by the local authority to try to establish the needs of an individual who requires help from social services and to arrange services to meet their needs.  Following an assessment the appropriate services will be provided and a client file opened.

Care needs assessment

Carers allowance is a weekly benefit for carers who regularly spend at least 35 hours a week caring for a disabled person. The allowance is intended to compensate someone who is unable to work because they are a carer. However, some carers may be able to do some paid work whilst caring

Carers allowance

Anyone who is caring for another person for a substantial amount of time has the right to have a carers assessment to identify their needs where either the person they are caring for has refused an assessment or is not receiving help from social care.  The assessment is available to both adult carers and young carers.

Carers assessment

Groups and organisations that provide advice and support for those who are caring for adults or children with special needs.

Carers support groups

Rescue of victims of accidents or emergencies in underground cave systems

Cave rescue

Out of school hours services for children, usually based in or near schools.  The service is available to all families in the local area however local priorities for places may apply.

Childcare out of school hours

A council must make sure there is sufficient childcare provision in the local area to enable parents to work, or undertake education and training leading to work. To ensure there is sufficient childcare an assessment of supply and demand for childcare services within a local authority area is carried out at regular intervals, consulting with parents and childcare providers as appropriate.

Childcare sufficiency assessment

Registered childminders and daycare facilities which are available in the local area for parents and carers of pre-school age children.

Childminding and day care

Children's centres are usually open to all parents, carers and children and provide early learning and full day care for pre-school children.  They also provide help and advice on child and family health, parenting, money, training and employment to parents and carers.

Children's centres

Provision of a range of social and psychological support services in the aftermath of a major incident affecting residents or visitors. The council will most probably work closely with voluntary and statutory agencies, so that the services they provide are complementary to those already available.

Civil emergencies - social and psychological support

Procedures for dealing with an existing social services client who has gone missing or is out of contact for a period which gives cause for concern.  The local authority will usually act jointly with the police in dealing with such incidents.

Client contact problems

Collection and safe disposal of household clinical waste. This includes items such as surgical waste, used syringes, drugs and pharmaceuticals.

Clinical household waste

Information about recognised groups and organisations that provide advice and support for those who may be in need of community care such as the elderly, disabled or those with learning difficulties.

Community support groups and organisations

Advice and information about contraception and access to emergency contraception services.

Contraception

Counselling services for individuals who have been identified as having particular needs to help sort through personal difficulties.  These services may not be provided by the local authority but the authority may provide information on their availability.

Counselling

Provision of information to the public on what to do/who to contact in the event of an ongoing emergency related to public health such as a flu outbreak.

Current emergency situations - health

Regulations to cover the collecting, storing, processing and distribution of personal data. It gives rights to individuals about whom information is recorded. The local authority is responsible for ensuring that they comply with the terms of relevant legislation.

Data Protection

Information about services available from the local authority and the associated costs for those who would like to organise an independent funeral.

Death - funerals - cost information

Provision of a community cremation service. This is a low fixed price scheme that is available for all funerals where a local resiment has died. A local officer may also deal with general enquires on issues relating to bereavement.

Death - funerals - cremations

Dental services are provided for local residents.  In some circumstances these may be provided free of charge.  Generally child dental treatment (up to the age of 18) is free.

Dental services

Dentists and dental surgeries providing either private treatment or NHS treatment

Dental surgeries

The disabled facilities grant scheme provides financial assistance towards the cost of essential adaptation work to make a house fit for a disabled person.

Disabled facilities grant

Designated parking bay areas may be provided for registered disabled drivers (i.e. blue badge holders). These may be on-street parking bays outside the residents home where parking difficulties are experienced or marked bays within residential car parks.

Disabled parking bays

Blue parking badges allow cars carrying people who are registered blind or people who have severe walking difficulties to be parked near shops, stations and other facilities. Blue Badges can only be issued to people who meet the eligibility criteria, not to relatives or carers. They can be used in any car the badge holder is driving or is a passenger in.

Disabled parking permits

Where a disabled person requires help to participate in activities their helper can apply for authorisation which entitles them to free access to transport and other activities when accompanying the disabled person.

Disabled people - authorised helper

Advice and support on training and employment available to people with physical, sensory or other disabilities.  This includes advice on legal issues surrounding employment.  The advice may be provided by the local authority or through third party organisations and includes schemes such as 'Supported Employment Schemes'.

Disabled people - employment and training schemes

Individuals with a disability may be entitled to financial assistance.  Financial assistance may be provided to replace or supplement income where this is reduced because of the disability and to help with expenditure incurred as a result of the disability such as modifications to the home.

Disabled people - financial assistance

Adaptations to local authority properties to suit the needs of disabled people or people with mobility problems. These can include providing a rail, lever taps, ramp, shower or stairlift. If the adaptations are non-essential a tenant has the right to carry out improvements with permission from the local authority housing department.

Disabled people - home adaptations

Persons with a disability are exempted - under certain conditions - from road tax.

Disabled people - road tax exemption

Advice and support for those with special needs who may wish to seek full-time or part time employment. This may include advice to employers on the requirements of relevant legislation.

Disabled people employment advice

An individual who is severely disabled may be entitled to a card which identifies their level of disability and entitles them to certain benefits such as tax relief or free public transport.  The benefits available are determined by the level of disability.

Disabled persons identity card

The taxi card scheme allows people with serious mobility impairment who find it difficult to use buses or trains to travel in a black taxi at subsidised rates. To qualify applicants must have a long term or permanent illness or disability, which prevents them from using or significantly limits their use of public transport.

Disabled taxi card

"Domiciliary care agencies must be accredited to operate by the appropriate authority.
In the UK the Commission for Social Care Inspection (CSCI) is responsible for accrediting domiciliary care agencies, including Community and Adult Care home care service. The CSCI is an independent, non-governmental public body and it is a legal requirement that all domiciliary care providers register with the CSCI, who will regularly inspect agencies against the national minimum standards for domiciliary care"@en

Domiciliary care agency registration

Free-standing order which can run in parallel with a Probation Order.  The order is supervised by an officer of the local authority whose role is to maintain overall control of the order, keeping abreast of the treatment side to report on progress to the court and ensure that work is being done to tackle other issues related to the subject's offending.  The drug court team is an interdisciplinary team  which has criminal justice social workers, addiction workers and medical staff working closely together.  This enables an intensive assessment and supervision service to be provided which research has shown is effective in reducing drug dependency and related offending behaviour.

Drug treatment and testing orders

This service offers confidential help and support to people affected by abuse of  both illegal drugs and prescribed drugs.

Drugs advice and support

Death - historical searches

Provision of medical treatment at an emergency clinic which is available to anyone who lives in or is visiting the area.

Emergency department

By urgent medical assistance is understood: the uniform emergency telephone number (100), first aid on the public highway, transport to hospital and admission to a  hospital. The costs of setting up and processing the uniform emergency telephone number are charged to the State, but the municipal authorities, designated by the King as centres for the uniform emergency telephone number, must guarantee the regular operation of this.

Emergency medical assistance

The council should have an Emergency Plan in order to deliver services during a major incident which poses a threat to the welfare of the community. It is the role of the council to support the emergency services in the case of a major incident. Officers should be on call 24 hours and coordinate the councils response during a major incident.

Emergency plan

A  local authority may  issue Emergency Volunteering Certificates in connection with volunteering in the Health or Social Care Sectors from a specific date for a specific period of between 2 and 4 weeks.

Emergency volunteering certificate

Publication of equal opportunities policy and provision of  advice/information on equal opportunities to employers and employees in the area.

Equal opportunities advice

The LA is responsible for ensuring that equality and diversity is considered at all times both in employment policy and in the provision of services.  Every authority should assess, and consult on, the impact of policy in relation to equality and diversity within their community

Equality and diversity

Group classes in a range of activities to help local residents keep fit and active

Exercise and fitness classes

Everyone has a right to be registered with a family doctor (GP).  The local administration may provide information about doctors in the area and how to register with a GP.

Family doctors

The Family Information Service (FIS) provides information and advice to parents and carers on a wide-range of issues affecting every day family life to families with children and young people aged between 0 and 20 years of age.

Family information services

Organisations and support groups providing information and advice to families.  Support can range from parenting groups to individual professional advice.

Family support groups and organisations

Emergency food supplies for those who find themselves in poverty for whatever reason. Those in need of help are referred by GPs, Health visitors, CAB, clergy, Community Workers etc?Ø¬ø¬?and any professionals who are likely to come into contact with people in real need.

Food banks

The local authority provides information on the availability of public information and documents held by the authority and advises citizens how to request public information an authority may hold.

Freedom of Information

Advice and support for anyone affected by problem gambling.  Typically services are available both to individuals who have a problem with gambling and to families and friends of problem gamblers.

Gambling addiction advice and support

A person claiming benefits who is admitted to hospital must notify the local authority that deals with their claims for housing and council tax benefit.

Going into hospital

Information about local NHS surgeries and general practitioners including opening times and services available.

GPs and surgeries

Provision of advice to schools, parents and children on prevention and dealing with head lice

Head lice

Advice and information on health issues of concern to individuals and the community.  Providing advice on how to live active and  healthy lives for all members of the community.  The local authority may work with other agencies (health services) and organisations to provide this service.

Health advice

The local authority will keep information on any businesses that have been prosecuted for Health and Safety breaches.

Health and safety - prosecutions register

A local authority carries out regular checks on local businesses and business premises to ensure that safe and healthy working conditions are provided for all employees and visitors.

Health and safety regulation

The local authority provide food hygiene and occupational health and safety training courses for managers and staff of local businesses.  Some of the courses may also be open to members of the public.

Health and safety training

Established and hosted by local authorities, health and wellbeing boards bring together the NHS, public health, adult social care and children's services, including elected representatives and Local Healthwatch, to plan and form a strategy of how best to meet the needs of their local population and tackle local inequalities in health.

Health and wellbeing strategy

Inmates in a prison are entitled to access to the same level of health care as the general population.

Health care in prisons

The sick, elderly or disabled who cannot care for themselves can claim a fixed monthly benefit for their care fund. Everyone more than 25 years of age is obliged to join a care fund and pay an annual amount for care insurance. You can get help in complying with the formalities of joining thecare fund in order to submit an application and request a review.

Health care insurance

Free health checks are provided to anyone eligible between the ages of 40 and 74 tro enable them to take steps to maintain or improve their health.

Health checks

Local groups and organisations which can offer advice and support to those suffering from long term health conditions such as autism, diabetes, osteoporosis and many others.  Some groups or organisations may work with specified conditions while others may be more general.

Health support groups and organisations

This service provides a confidential service, counselling and emotional support, financial advice and practical advice to people diagnosed with HIV.

HIV 

If a client is visually impaired, hard of hearing or has other disabilities for which he/she may need special equipment or adaptations to his/her home the local authority will provide such equipment which will assist in overcoming difficulties subject to an assessment of personal needs to determine eligibility.

LGA Services - Digitising Social Care Subset

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